I had my own bag of grief with FedEx. The latest was described here…
http://ulanoff.com/blogs/mediacenter/2008/02/15/fedex-blues/

As a matter of fact I’m too a regular customer of Woodcraft, thou I do all my shopping at a local store which is only 5 min from my home. Lucky! Unfortunately I cannot share your satisfaction with their customer service - yes, they are friendly, but not very helpful (or maybe it’s just our store). The last time I was hunting down a specific model of Accuride slides (which were not in their stock) first they tried to push me a different model that didn’t really work for my project and then they had sent me to a distributor in another city which (as I found out only when I got there) was a wholeseller selling only in bulk. And all I needed was a pair of slides, not hundred. Oh well.
BTW, I got a much better service directly from Accuride.

Cheers,
Russell Ulanoff(.com)